From March 1 to April 4, 2020, the Illinois Department of Employment Security received 513,173 unemployment claims -- more than the entire number of claims filed in 2019. It was impossible for IDES employees to handle this volume, resulting in many disconnected phone calls and unanswered online queries. Gov. J.B. Pritzker called for increased call center capacity, in large part through the implementation of new technologies to help employees handle the volume of queries. Gov. Pritzker wanted to minimize dropped calls and deliver a response to all online queries so citizens could receive the benefits they needed. This new technology, virtual intelligent agents, alleviated overburdened human agents from having to respond to every inquiry that came in.

As manufacturers increasingly turn to industrial robots, workers in developing countries will be hit hardest, a new UN report warns. Developing countries could soon lose'about two thirds of all jobs' So far, automation has largely been introduced to automotive, electrical, and electronics industries, as shown on left. For jobs which involve performing predictable physical activities, the researchers say the feasibility of automation is roughly 78 percent. Machines equipped with artificial intelligence are ever creeping into the workforce, and for humans, this could soon mean job displacement and a'universal basic income,' according to Elon Musk (pictured) The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. By posting your comment you agree to our house rules.